Unable to Install Velara 3 Help Support? Reply to our Email? Thank you!

http://www.velara3.com
Unable to Install Velara 3
Help Support?
Reply to our Email?
Thank you!

We bought on your site (https://velara3.onfastspring.com/).

Author and export to the web for Adobe XD.

$107.61

We have video’s and screenshots the program will not install on the PC.
Please help, will NOT INSTALL Velara 3:)

Web Export Adobe XD Connector Not Installing.

Hi welcome to the forums.
The emails have been replied to.

I would also contact Adobe at asupport@adobe.com.

They need to fix this on their end. If you need a refund please follow through with FastSpring. You may also subscribe to the version in Adobe Exchange. It is $.95 a month.