Hello, My name is Seunghyun Yoon,
I purchased Web Export through onfastspring, but I can’t install it.
I followed the instructions on
and double-clicked the xdx file to run it, but it says ‘Payment is required. You need to purchase the plugin before installing.’
Since I’ve already paid and downloaded the file, it’s asking me to buy it again.
Please guide me on how to install it.
My order ID is VELARA3250317-3382-39123, and the purchaser is Seung Hyun Yoon.
The OS is Windows, and the XD version is the latest version.
If you must install it through Adobe CC’s plugin management, please process a refund for the purchase.
I will buy it again.
Thanks.